Introduction

The ‘Gamewavez Mobile application’, ‘and ‘Gamewavez Websites’ (gamewavez.com) are the property of Dana Al-Aqsa Video Game Co.

These terms and conditions of use ("Terms and Conditions") apply to your use of the Gamewavez Mobile application’, Gamewavez Websites’, which may include any features, services, or content available on or through these platforms (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and Conditions, which, in conjunction with our Privacy Policy, govern the interactions between you and the Gamewavez.

Gamewavez reserves the right, at our discretion, to change, modify, add, or remove portions of these Terms and Conditions of Use. Changes will be effective when posted on the Gamewavez Websites or the Gamewavez Mobile application, and no other notice will be provided. Therefore, we advise you to check these Terms and Conditions of Use regularly for updates. By entering the site or using the Gamewavez Mobile application, you are indicating your acceptance of these Terms and Conditions. If you do not agree to abide by these terms, please do not enter the Gamewavez Websites or use the Gamewavez Mobile application.

Account Creation and Use

To use certain features of the Services, you may be required to create an account and provide certain information, including a valid email address, mobile number etc... You agree to provide accurate, current and complete information and the confidentiality of the information you submit through "My Account/Profile" and your account credentials and restrict access to your device to avoid transferring your account information to other users. You agree to accept responsibility for all activities under "My Account/Profile" or account credentials. You may not use anyone else’s account without their permission. We reserve the right to suspend or terminate your account and remove or edit the content you submit on the site or if we suspect any fraudulent or unauthorized use of your account.

Content

All names, titles, logos, and designs appearing on Gamewavez Websites or the Gamewavez Mobile application that identify our products and brands, including any derivative and related characters, titles, logos, and designs, are trademarks and the sole and exclusive property of Gamewavez. Any other names, titles, logos, and designs appearing on our platforms are the property of their respective owners.

The use of any trademarks appearing on Gamewavez Websites or the Gamewavez Mobile application without the express written consent of the owner of the brand is strictly prohibited.

Gamewavez Websites or the Gamewavez Mobile application also contains copyrighted material, trademarks, and other proprietary information, including but not limited to text, photographs, graphics, images, illustrations, audio, video, and the entire contents of the platforms. These are protected by copyright as collective work and/or compilation under the GCC laws, international conventions, and other copyright laws. Any unauthorized use or reproduction of copyrighted material or trademarks on our platforms is strictly prohibited.

Use of Our Platforms

You may use our websites and mobile application only for lawful purposes and in accordance with these terms and conditions. You may not use our platforms in any way that could damage, disable, overburden, or impair our servers or networks, or interfere with any other user’s access to our platforms. You may not attempt to gain unauthorized access to our platforms, or to any accounts, servers, or networks connected to our platforms. You agree not to use our platforms to harass, defame, or impersonate any person or entity.

Third-Party Links

Our websites or Mobile Application may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the content or services provided by any third-party website linked to or from our platforms, and you access them at your own risk.

Please note that any other website accessed from our platforms is independent of us, and we have no control over the content or services provided by that website. We do not endorse or accept any responsibility for the content or use of any third-party website.

Any reference to a third party or a third-party product or service on our platforms should not be construed as our approval or endorsement of that third party or any product or service provided by a third party.

Arbitration and Actions

These Terms and Conditions shall be interpreted, construed, and governed by the laws of Kuwait countries. The courts of Kuwait shall have exclusive jurisdiction over any disputes arising from or related to these Terms and Conditions.

Age Restrictions

Gamewavez Websites or the Gamewavez Mobile application is intended for individuals who are 18 years of age or older. If you are under the age of 18, you may only use our Services with the permission and supervision of a parent or legal guardian. We cannot prevent minors from accessing or using our Services, so it is the responsibility of parents, guardians, or other responsible individuals to decide which materials are appropriate for minors to view, use and/or purchase.

By using our Services or providing us with any information, you certify that you are legally able to enter a binding contract in your jurisdiction (usually 18 years of age or older) or, if you are under the legal age of consent, you have the express permission from your parent or guardian. You also certify that any information you provide to us is truthful and accurate.

We require that all purchases be made either (i) by individuals who are legally able to enter into binding contracts (usually 18 years of age or older) or (ii) by minors with the express permission of a parent or legal guardian.

Termination of Usage

We reserve the right to terminate or suspend your access to all or part of the Gamewavez Websites or the Gamewavez Mobile application without notice if we, in our sole discretion, believe that your conduct violates any applicable law, breaches these Terms and Conditions, or is harmful to the interests of other users, associates, or the company. Furthermore, we reserve the right to decline any order from any customer at our sole discretion.

Prices and Availability of Products

The prices and availability of products listed on Gamewavez Websites or the Gamewavez Mobile application are subject to change. In the event of errors, we will correct them as soon as they are discovered. Despite our best efforts, it is possible that some products may be listed at incorrect prices. We will usually verify prices before dispatching the product, and if the correct price is lower than the stated price, we will charge the lower amount. If the correct price is higher than the price stated on our website, we will contact you for further instructions or reject your order and notify you of such rejection. We are not obliged to provide products at an incorrect, lower price, even after sending an Order Confirmation or a Shipping Confirmation, if the pricing error is obvious and could have been recognized by you.

If you place an order for a product that is subsequently unavailable, we may cancel your order without penalty. We cannot guarantee the availability of products and acknowledge that they may sell quickly. If you receive a Shipping Confirmation for an unavailable product, we may rescind our acceptance and cancel your order without penalty.

Orders

Pre-Orders: When a product is made available for pre-order, we provide our best estimate of the expected availability date. We will make every effort to meet this availability date. However, production and shipping schedules may change, and we will adjust the timing accordingly. Please note that payment for all pre-order items will be processed immediately upon placing your order.

Bulk/Multiple Purchasing: We reserve the right to reject orders that we suspect involve bulk purchasing or multiple units of the same product at our discretion.

Payments

By placing an order, you give us or our third-party payment processor consent to process your payment for the total amount of your order. In some transactions, you may be required to provide us with a photo ID and proof of address, as well as an image of the card used to make the payment.

To process payments, we may need to create an account for you with our third-party payment processors, which may involve agreeing to their standard terms and conditions and providing your information to them on your behalf. By placing an order, you consent to our creation of such an account and agree that we shall not be responsible for any damage or losses you may incur.

Digital Product Purchases

OTP Validation Requirement: To complete any purchase of a digital product on our website or app, mobile and email OTP validation is mandatory for logging in. This process is necessary for issuing codes.

Code Delivery: The code (PIN) will not be sent to your email or mobile number. You can view it exclusively in your Gamewavez virtual account, either on the website or app depending on where you made the purchase. Log in to your Gamewavez virtual account at any time to access your code (PIN).

Code Accuracy and Condition: We guarantee that the code (PIN) you receive will match the description and be in working condition. If you find that the product does not match the description, please contact us within 24 hours.

Refunds and Exchanges: Please note that we do not offer refunds or exchanges for digital products while we offer refunds or exchanges for physical product only within 14 Days as per Kuwait government rules Provided that the product is in its original condition at the time of purchase.

Payment Method Restrictions: We only issue codes (PINs) for payments made with 3-D Secure credit and debit cards.

Shipping

The term shipping or ship includes the commencement of shipping items in an order for multiple purchases or where the item purchased consists of components that must be shipped separately. For example, your order may consist of

Several different items,A quantity of the same item, or A single item with several parts the size of which might require them to be shipped in separate packages.

The website and mobile app offer several shipping options, allowing you to choose the one that suits you best.

In all such orders, we endeavour to ship out individual packages together so that they arrive at the same time; however, when that is not possible, we begin shipping by shipping separate boxes in the order that allows each product to reach the soonest time possible. In these instances, our notification to you that your order has shipped marks the time when shipping has commenced; it does not mean that all items in the order have shipped at that time. All packages sent have a separate tracking number and may be followed on the Order Status page. You agree that credit cards and debit cards are to be charged on the date of order placed, not the date of shipping.

Please be aware that credit and debit cards will be charged on the date the order is placed, not on the date of shipping.

Delivery

Product(s) will be delivered to the delivery address provided by the customer. Gamewavez Websites or the Gamewavez Mobile application will use its discretion in selecting a reputable carrier and appropriate means of delivery as per your request in order delivery method.

The estimated delivery dates provided by us are only estimates and are not considered part of the contract. We strive to deliver the products promptly, but unexpected delays may occur due to unforeseen circumstances. We will not be held liable for any delay or failure to deliver the product(s) within the estimated delivery time.

Any tariffs, customs restrictions, customs clearance, or other regulations that apply in destination countries are the customer's responsibility to pay for any charges levied by the authorities and comply with the respective laws of the receiving country.

The courier will make up to three delivery attempts. After this, if the product(s) are undeliverable, they will be returned to us. It is the customer's responsibility to pay for the expenses incurred to return the product(s) to us. The returned product(s) may be sold to other customers, and we will not reserve or re-deliver them to the customer.

Please note that courier companies only provide delivery services within major city limits. Shipments to areas beyond these limits, known as Outside Delivery Areas (ODA) or No Service Areas (NSA), will be delivered once or twice a week, or cancelled if dispatched to an NSA.

The courier will make up to three delivery attempts. After this, if the product(s) are undeliverable, they will be returned to us and considered undeliverable.

The customer assumes the risk of loss or damage of the product(s) once it/they is/are dispatched by us to the carrier.

Customs, Duties and Taxes. International orders may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the responsibility of the recipient and are typically collected once the shipment arrives in the recipient’s country

Any additional costs related to customs clearance must be paid by the recipient. Gamewavez has no control over these charges and cannot predict the exact amount, as customs policies vary widely by country

Return & Exchange

Please refer to Return & Exchange

Please Note: We do not offer returns or exchanges for international orders. All international sales are final. For any issues with damaged or defective products, please contact our customer service team within 24 hours of delivery with clear photos and relevant details, and we will do our best to assist you. (Shipping fees, customs duties, and taxes are non-refundable.)

Cancellation of order

In case you wish to cancel your order, please send an email to support@gamewavez.com within 24 hours of receiving your order confirmation. If your order is not shipped, we will cancel the order and will process a refund.

Please note that for international orders, we cannot cancel the order once it has been shipped.

No Refund Policy on digital products!

Your request for a refund will be processed within eight business days, and it may take up to 14 days for the refund to be reflected on your credit card.

Defective / Replacement

If a product purchased from Gamewavez Websites or the Gamewavez Mobile application is defective or incorrect, the customer must report the issue within 24 hours of receipt and include photo documentation in the email submission to support@gamewavez.com The defective item will be reviewed by a Customer Service agent, and if applicable, a replacement will be issued for damaged products only. It's important to note that blemishes to packaging or slight manufacturing variations will not be considered as part of a damaged item, and replacements will be at the discretion of the Customer Service agent.

Please note that minor paint flaws or figure positioning variations will not be eligible for replacement. While Gamewavez strives to deliver products in the best condition possible, it cannot accept returns due to minor flaws or minor package damage.

It's important to keep in mind that replacements for sold-out or older archived items cannot be guaranteed, as inventory may not always be available.

Warranty

Consoles (Hardware), Games (Software), accessories, and subscription cards do not carry any warranty. However, some products have different warranty conditions depending on the manufacturer only if stated on the products page. Customers can contact Gamewavez customer service team at support@Gamewavez.com to make a warranty claim.

Disclaimer

Our platforms are provided “as is” and without warranties of any kind, either express or implied. We do not guarantee that our platforms will be error-free or uninterrupted, that defects will be corrected, or that our platforms or the servers that make them available are free of viruses or other harmful components. We do not warrant or make any representations regarding the use or the results of the use of our platforms in terms of their correctness, accuracy, reliability, or otherwise.

Limitation of Liability

In no event shall we be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with the use or inability to use our platforms or any content or services provided through our platforms, even if we have been advised of the possibility of such damages

Indemnification

You agree to defend, indemnify, and hold us and our affiliates, officers, directors, employees, and agents harmless from and against any claims, actions, or demands, including, without limitation, reasonable legal and accounting fees, arising from or in connection with your use of our platforms or your breach of these terms and conditions.